Jennifer Peck is Vice President and Chief Strategy & Customer Experience Officer at MEM. As a key architect of MEM’s strategic plan, Jennifer leads strategic decision-making and drives commitment to customer focus, integrating financial data, analytics and critical input from across and outside the company to set and achieve growth strategies. Peck provides vision and leadership for the functions of Corporate Strategy, Marketing, Customer Care, Premium Consultation and Safety and Risk Services. 

Since Peck joined MEM in 2001, she has been simplifying complex business problems to enable effective and efficient solutions. To better enable long-term growth, she transformed MEM’s corporate communication function into a customer-focused, growth-driven marketing team and initiated today’s corporate strategy function. She connects resources across the organization to set strategic priorities and align people, processes, and tools to get results.

Peck earned a bachelor’s from the University of Missouri-Columbia and has completed continuing education in insurance, marketing, data-based decision making, and executive leadership. She is a member of the American Association of State Compensation Insurance Funds and serves on the Board of Directors at The Food Bank of Central and Northeast Missouri.