About | People and Culture

Building a culture of confidence.

It’s worth repeating: we believe in the power of confidence. It’s a value we work to build in our policyholders, but also among our employees. 

Confidence is at the heart of how we work: we trust our employees to do what’s right for our policyholders and our communities. And that gives them the confidence to stretch beyond the expected every day.

In the process, our company’s leadership and employees have created a casual, inclusive, values-based culture that guides everything we do. 

These are the values that define who we are:
Safety
Strive to keep people safe.
Service
Work together to solve problems for our customers, partners and communities.
Respect
Listen with an open mind, be courteous and consider new ideas.
Caring
Demonstrate kindness and concern for people.
Integrity
Mean what you say and say what you mean. Be honest, credible and hardworking.
Innovation
Embrace change, foster learning and take responsible risk to achieve goals.
Accountability
Take responsibility for your actions and decisions, and carefully manage company resources.
Get to know a few of the people who embody our core values.
  • "Safety is core to our being. Even when I am out in the world, I consider the safe practices of myself and others."
    Linda Karl
    Compliance Manager
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  • "I feel satisfied when I’ve helped our agents get the efficient, accurate answers and help they deserve."
    Ashley McWilliams
    Sales Executive, Sales
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  • "MEM is large enough to have great benefits, development opportunities, and career paths, but small enough to still feel like a family."
    Summer Cole
    Senior Sales Executive, Sales
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  • "Safety isn't just for large businesses. MEM has trained me to be able to provide safety and workers compensation guidance to all sizes and forms of business, no matter who they are."
    Mark Woodward
    Senior Safety & Risk Trainer, Safety & Risk Services
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  • "My favorite part of my workday is when I know that I have made an injured worker who is scared, confused and concerned about their future a little more at ease."
    Heather Adkins
    Claims Representative, Claims
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  • "If someone were to ask me who MEM cared about more - our policyholders or our employees - it would be hard to answer!"
    Carol Lees
    Senior Customer Care Advocate, Customer Care
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  • “Being a Safety Fanatic means remembering that everyone in our company can contribute to positive outcomes for our policyholders.”
    Julie Crampton
    Senior Auditor, Premium Consultant
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  • “MEM has always supported my career development and continues to encourage professional growth opportunities.”
    Shelley Robinson
    Marketing Strategist (Sales Enablement)
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  • “My favorite part of my workday is hearing about how our work has helped policyholders.”
    Josh Frerking
    Underwriter
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Ready to join our team?
Explore current opportunities.