Programs | NurseAid

NurseAid 24/7 Work Injury Line

As a business owner, you want the best for your employees. If they’re injured at work, it’s important to get them the right level of care as quickly as possible.

MEM partners with CorVel to provide policyholders a 24/7 work injury line. By addressing the injury when it first occurs, you’ll ensure your employees get quick and quality care, to be back at their best in no time.

One number, seamless transition

Our standard claims intake line gets all injured workers to the appropriate level of care much quicker and with a higher rate of success.

24/7 nurse triage

Supervisors and injured workers can call and speak with a registered nurse who will evaluate the injury to determine immediate medical needs.

Using triage on a regular basis, we’ve sent fewer people to the ER… Nurse triage has significantly improved injury management in our schools and throughout the organization.”
Joe Braddock, CFO, Catholic Diocese of Jefferson City

How it works

NurseNow Steps

  1. Injury occurs. The injury could have just happened, or just been noticed.
  2. Supervisor and employee call the work injury line. Make the call even if the supervisor is unavailable.
  3. Talk to nurse. Tell the nurse what happened.
  4. Treatment recommendation. The nurse could advise self-care for minor injuries and follow up within 24 hours, or they could recommend that the worker see a physician.
  5. Nurse sends report to MEM. MEM claims representative receives report and follows up if needed.