File and manage claims
with the support of our experts.
1
Assess the injury.
Does the injury involve lots of blood, a head injury, or a serious bone fracture?
YES – The employee is in need of emergency medical care. Call 911 immediately.
NO – Call our 24/7 NurseAid Work Injury Line at 1.800.442.0593 for a treatment recommendation from a registered nurse.
2
Report the claim.
After you’ve arranged care for the injured worker, you need to report the claim to MEM. Here are your reporting options:
Filing your claim online is a simple and easy way to report a claim at any time.
Report the injury by phone.
Report by phone, especially if the incident involves a fatality, hospitalization longer than 3 days, ICU admission, or an injury classified as an emergency in this Injury Chart, at 1.800.442.0593 and select option 2 in the claims menu.
Fax your claim form.
Visit our Virtual Claims Kit to download your state-specific First Report of Injury form. Fax it to MEM at 1.800.442.0597.
3
Investigate the incident.
After obtaining care for the injured worker and reporting the claim, it’s time to conduct a preliminary incident investigation.
Check out our Claims Management Kit for a printable guide to injury management and incident investigation.
4
Actively manage the claim.
Conduct post-incident drug screening, create a return to work plan, and take steps to prevent fraud. Learn more.
Need a quick reference for claims management?
