Programs | Telehealth

An innovative approach to delivering the right care at the right time.

You want the best for your employees. If someone is injured on the job, it’s important to take action right away. But a trip to the emergency room isn’t always the best next step. 

Our telemedicine and nurse triage programs make it quick and convenient for your employees to get the care they need, reducing overall medical costs and getting them back to work quickly.

How nurse triage works.

Our free nurse triage program connects your injured employee with a nurse to help determine the best course of treatment. It’s designed for non-emergency injuries to help employees get to the right place, at the right time, for the right care.

All MEM policyholders have access to the nurse triage program. When you report a claim, you may be connected to a triage nurse, who will direct your employee to seek care from a provider or give instructions for home care. And the bottom line? It’s proven to provide the employee with better medical outcomes and the employee reduced claims costs.

How telemedicine works.

Sometimes, it’s not convenient (or practical) for your employees to get to a doctor’s office quickly, especially after an injury. We’ve partnered with CoxHealth DirectConnect to provide you with access to convenient, quality healthcare via video consultations.

This immediate, one-on-one consultation with a real doctor helps your employees get the attention and care they need quickly – without leaving the worksite. It’s the first step toward getting them safely back to work.