Home healthcare is one of the fastest growing industries in the United States. These services allow patients to receive assistance or treatment within their community. Home health professionals help with everything from pain management and wound care, to personal needs and preparing meals. Patients receive both specialized care and independence. Home healthcare services are increasingly needed for not only the aging population but for those who prefer the comfort and privacy of their own homes.
Advantage Nursing Services, Inc., headquartered in St. Louis, Missouri, provides private duty nursing in homes across Missouri and Illinois. More than 500 employees travel to clients’ homes each day, working in shifts from four to 14 hours. Home healthcare can be a demanding role. In a single work day, an employee may need to lift or turn patients, bathe patients, commute to different homes, or work late hours. It is essential for a company like Advantage Nursing Services to partner with an organization that not only prioritizes healthcare safety – but can also provide excellent claims support.
Value is about more than premium
With our shared views of workplace safety and quality service, Advantage Nursing Services was a valued MEM policyholder partner from 2013 to 2019. The six-year partnership came to end when they left for another carrier with lower premium in 2020. In 2021, they returned to MEM largely due to our focus on safety and claims services.
Shannon Szczuka, Director of Human Resources, appreciates that MEM provides one contact for claims and another for safety. The company has access to a variety of claim services, including:
- Improved medical outcomes. Employees get the right treatment and we help keep costs in check.
- Fraud prevention. Comprehensive resources and support to fight fraud in the workplace.
- Return to work. Assistance for employees transitioning back to work after an injury, with modified duty and medical support.
A team of experts on your side
Claims Representative Kylie Murray stays in constant communication with Szczuka. “Kylie is really good at responding,” she shared. “I really like her a lot!” Senior Safety & Risk Consultant Aaron Kleekamp keeps her in the loop on the latest safety programs and training available.
In addition, Field Services Manager (FSM) Steve Summers provides key support. FSMs serve as the intermediary between our Claims, Sales, Customer Service, and Safety and Risk Services Departments. They help bring the best mix of our services to the policyholder. Szczuka couldn’t help but compliment his services. “Shoutout to Steve Summers! He makes things happen. Even after we left, I would still call Steve for help.”
Advantage Nursing Services’ parent company recently acquired several new companies. Szczuka has asked their broker, Mike Boone of Heffernan Insurance, to make sure the new companies are insured by MEM.
At MEM, we pride ourselves on the service we provide to our policyholders. Learn why 9 out of 10 policyholders recommend us.