MEM logo mark

MEM 2025 Annual Report

Building Business and Growing with Purpose

At MEM, we know everyone deserves a safe, healthy, and strong workplace. That’s why for more than 30 years our focus has been clear: help businesses operate safely and work with greater confidence.  Whether it is keeping employees safe or walking with injured workers through recovery, our purpose shows up every day in the work that we do. With more than 200,000 covered lives, we partner with organizations of all sizes as their regional workers compensation carrier — bringing deep expertise, responsive service, and a genuine commitment to the employees and employers we serve. 

Our Difference

We are rated A- by AM Best, a valuable indicator of an insurance company’s financial strength and stability. 

We believe the people behind every claim are lives and futures to protect. We provide one coordinated in-house team from the first report of a claim through recovery. 

Every decision we make is designed to serve the policyholder. We’ve put $3.6 million in safety grants back into businesses we serve — and on average those businesses see a 96% reduction in related claims.

We believe everyone deserves safe, healthy, and strong workplaces. It’s why our safety consultants go on-site, our team members stay with accounts, and our grants go back to the employers we serve. Because when your workplace is safer, your business is stronger. ​ 

By the Numbers

Map graphic highlighting Midwest service locations.
16,739+

Businesses served

221,000

Covered lives

87.7%

of policyholders were injury-free

Sollar bill graphic
2,623

Lost time claim count

stack of dollar bills graphic
$553,011

in Safety Grants awarded

building graphic
85

Businesses received Safety Grants

6,577

Employees impacted by MEM safety training

nurse graphic
26

Average years of Nurse Case Management staff experience

dollar bills graphic
$3.95 M

Subrogation recoveries

Illustration of a customer service representative wearing a headset.
20

Average years of Claims Staff experience

watch graphic
4,400+

hours of volunteer time off available to MEM employees

74%

of MEM employees volunteered

stacked coin graphic
$52,000+

raised for charity by MEM employees

Key Financials

Safety: Realistic Training Lab Improves New Hires Outcomes with Home Health Employees

For new Direct Support Professionals, operating a patient lift in someone’s home for the first time is high stakes — for the employee and the client. Emmaus Homes, an MEM policyholder providing in-home disability support services, developed a hands-on training lab to reduce that risk before new hires ever step into the field. 

Read how they standardized new hire training with a realistic, adaptive approach. 


Compassion: Impact in the Communities We Serve

MEM and its employees contribute more than 4,400 volunteer hours annually, supporting more than 130 organizations across the communities where policyholders live and work. That commitment to the people and places we serve is part of what it means to be an MEM partner. See how we work to make a difference.

See how we work to make a difference

Excellence: Building Possibilities for Careers in Skilled Trades

A strong, skilled workforce starts with a pipeline. MEM is a proud sponsor of Build My Future days, which reached more than 7,500 students across Missouri in the fall of 2025. Education is a core pillar of MEM’s Corporate Impact program, alongside promoting safety and improving health outcomes — priorities that matter to employers as much as they do to us.

These are the values that define who we are:

Safety

We prioritize safety so everyone can feel secure in the workplace.

Integrity

We are transparent and do the right thing — always.

Compassion

We empathize with others and act with genuine care.

Service

We are driven to help people.

Excellence

We are experts, but always striving to be better.

Explore more about MEM

Latest MEM News

Get started with MEM today.