Every work comp injury is different. After an on-the-job incident, injured workers can be left asking questions and unsure of how to navigate the next steps. At Missouri Employers Mutual, we employ registered nurses who are experts and ensure injured workers get the care they need.
Watch below as Lyndi Barthel, MEM’s Medical Services Manager, explains who Nurse Case Managers are and how they make a difference regarding work comp claims.
Every injury is a priority
At MEM, we take all injuries seriously. After an injury is reported, a Claims representative will determine if a Nurse Case Manager (NCM) is needed. While not every injury calls for a NCM, the goal for any representative is to ensure that the injured worker is receiving proper care and returning to work as soon as safely possible.
Our in-house team saves you money
Nurse Case Management is not a service unique to MEM. However, many carriers choose to hire out these services. This results in additional costs associated with each claim. At MEM, we bring Nurse Case Management in-house to help provide care and guidance to our policyholders in a way that doesn’t add to the cost of their claim.
Telephonic vs. on-site
In instances where the injured worker needs guidance and coordination, a telephonic Nurse Case Manager steps in to communicate with:
- Diagnostic facilities
- Physical therapists
- Other related parties
Employees get the best possible care when everyone, from their medical team to their employer, is well informed, from their medical team to their employer informed.
If there are aspects of the claim that make it more significant, or catastrophic, an on-site Nurse Case Manager can be utilized to help make sure the injured worker has someone attending visits with them, talking with them face to face, and ensuring all parties fully understand the needs of the employee.