How does a Concentra Telemed visit work?

After signing up on their computer or smartphone, an employee will be “checked in” by a telemedicine care coordinator. This care coordinator will ask about their injury and medical history and why the employee requests to see the clinician. This will help determine if the employee needs in-person treatment instead so care is not delayed. 

If the visit is appropriate for telemedicine, the employee will be sent to a virtual waiting room. The employee can set up a text alert to be notified when the clinician is ready and proceed with their appointment. Then, the employee will be connected to the next available Concentra clinician for treatment. 

After the appointment, the employee will be “checked out” from the virtual visit. Any necessary follow-up care will be scheduled. The appropriate forms will be generated and sent to the appropriate contacts.