When a workplace injury occurs, it sets off a chain reaction of emotions, decisions, and costs. In these moments, having a trusted partner to navigate the claims process makes all the difference. At MEM, our claims handling process is built around one clear goal: achieving the best possible outcome for both the injured worker and the business.
A proactive and collaborative approach
MEM’s approach is about more than filing paperwork—it’s about partnership. We walk alongside employers and injured employees throughout the entire claims journey. We’re partners from the moment an injury is reported to the employee’s return to work. Our role is to simplify a complex process, contain costs, and ensure quality care.
Keeping medical costs under control
Medical expenses are one of the biggest factors impacting work comp premiums. MEM helps employers manage these costs without sacrificing care quality. Our NurseAid 24/7 work injury line gives immediate access to medical professionals, helping employers avoid unnecessary ER visits and choose the right care from the start.
What employers can do—before and after an injury
MEM supports policyholders with practical guidance on both prevention and response:
- Before an injury: Employers are encouraged to create clear safety policies, offer regular training, implement return-to-work programs, and build a culture where injuries—big or small—are always reported. These steps lay the groundwork for successful claim outcomes and reduce future risk.
- After an injury: Quick reporting, immediate medical triage, thorough investigations, and drug/alcohol screenings (when appropriate) help keep claim costs down and ensure a smooth recovery process. Employers also have access to fraud prevention resources to protect against system abuse.
Real people. Real expertise.
MEM’s claims process is powered by a team of experts who bring professionalism and personal attention to every claim. Each team member plays a key role in delivering results that matter. For example, nurse case managers coordinate care, and field service managers provide on-site support. Investigative staff collaborate to identify fraud.
Confidence through partnership
Ultimately, MEM believes that every worker deserves to feel confident about their safety. Further, every employer deserves peace of mind knowing they’re not navigating claims alone. Our collaborative process helps reduce financial strain, ensures employees receive the right care, and keeps businesses moving forward.
To learn more about how MEM can support your business, visit mem-ins.com.