Carol Lees

Senior Customer Care Advocate, Customer Care

"If someone were to ask me who MEM cared about more - our policyholders or our employees - it would be hard to answer!"

Hobbies or interests: I love to read, I love collecting anything with Sunflowers on it and filling my home with it! I enjoy spending time with my family!

What I’m passionate about: I am very passionate about my faith.

Favorite part of my workday: I love Zoom meetings, I am a very social person and I miss the physical interactions!

Biggest benefit of working at MEM: MEM is a company like no other! If someone were to ask me who MEM cared about more – our policyholders or our employees – it would be hard to answer!

How working at MEM has changed me: Working at MEM has made me appreciate the value of safe workplaces!

What surprised me about working at MEM: How much MEM cares about ME as a person, not just as an employee.

How I’d describe the culture at MEM: The culture at MEM is very caring in so many ways, most of all the emphasis we place on safe workplaces. Not just for policyholders but for employees as well.

My biggest accomplishment while working here: I would have to say my biggest accomplishment is customer satisfaction! We are rated very highly on our customer surveys!

What it means to be a Safety Fanatic: Being a Safety Fanatic means at the end of the day I can feel good knowing as a company, we did all that is possible to bring folks home to their families at night.