If you are interested in employment opportunities with MEM, please e-mail your resumé to employment@mem-ins.com. MEM offers a comprehensive and competitive benefit package.

Employment is contingent upon successfully passing a drug test. MEM is an at-will, equal opportunity employer. If you have questions or need individual accommodations, please contact our Human Resources Department at employment@mem-ins.com or 573.499.9714. 

Enterprise Architect

Full-Time-Columbia

SUMMARY
The Enterprise Architecture balances business and technology capabilities to provide input to the vision, strategy and architecture plans that enable MEM to reach its transformational objectives.

EDUCATION

  • Bachelor’s or Master’s Degree in Business Management, Management Information Systems, Computer Science, Computer Engineering, or equivalent.

EXPERIENCE

  • Minimum of 5 years of experience in cross-discipline IT solution architecture, development and delivery.
  • Experience working with both business and IT to create strategy or solutions.
  • Proven experience in designing and developing multi-tiered enterprise systems.
  • Understanding of Enterprise Architecture frameworks (e.g., TOGAF, Zachmann, DODAF, etc.).
  • Experience and training in organizational change management is desired.
  • Insurance specific experience desired.

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Senior Claims Representative - Subrogation

Full-Time-Columbia

SUMMARY
This is a professional claims position within the Technical Services Unit. Core responsibilities include the investigation, negotiation, and resolution of third party settlements to maximize recoveries on behalf of MEM and its policyholders. Must be able to work independently, with minimal supervision, and within assigned authority.

EDUCATION
Bachelor’s Degree or equivalent combination of education and experience is required.

EXPERIENCE

  • Prefer minimum of five (5) years of related and progressively responsible experience.
  • Must have a strong background managing complex claims, coverage issues and high exposures with minimal supervision.
  • Must have strong claim technical and analytical skills.
  • Prefer a solid commercial liability claims background with extensive experience managing civil litigation.
  • Must have experience with workers compensation subrogation and be familiar with multi-state subrogation laws.

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Safety and Risk Associate

Full-Time-Columbia

SUMMARY
This is an entry level professional position, under direction performs safety and risk control services for policyholders, producers, Underwriting and other internal/external constituencies.

EDUCATION
A bachelor’s degree in industrial safety, engineering, related safety field and/or other degreed program. If the degreed program is not safety related the individual must be willing to pursue a safety related Bachelor’s and/or Master’s degree to be considered for this position.

EXPERIENCE
Zero to three years of professional level work experience in the area of safety or industrial hygiene.

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Systems Administrator

Full-Time-Columbia

PRIMARY OBJECTIVE OF POSITION
The Systems Administrator’s role is to implement strategies for and administer MEM’s Windows\Linux systems and networking. Support functions include assisting with planning and design, installation, configuring, maintenance, control, optimizing, and diagnosis and repair of these systems. In addition, the position will provide support for implementing departmental tactics and corporate projects that support MEM’s Strategic Business Plan. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments, with limited supervision.

EDUCATION
A Bachelor’s degree in Computer Science or related field or a comparable combination of education and experience is required.

EXPERIENCE
Four years experience in computer or related industry that includes short-range planning, systems administration, and diagnosis and repair responsibilities; prior experience with medium to large enterprise environments that include multiple site locations.

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Service Desk Technician

Full-Time-Columbia

PRIMARY OBJECTIVE OF POSITION
The Service Desk Technician’s primary goal is to provide first-level technical support to MEM’s employees.  The Service Desk Technician must provide support for all MEM’s software applications, desktop and laptop computers, phones, printers, Internet/web connection devices and work station/server support.  The position will recommend, implement and improve customer service strategies, work processes and technologies, which optimize the cost effectiveness and reliability of Information Services resources.  

EDUCATION
Two years of college education in a computer science or related field.

EXPERIENCE

  • Two years customer support experience in computer or related fields.
  • Detailed level knowledge of current techniques and hardware and software capabilities of personal computers, local area networks, and connectivity capabilities with network servers.

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Executive Assistant, Marketing

Full-Time-Columbia

SUMMARY
Provide high-level assistance to the Vice President of Marketing and Communication and department team, which includes marketing, communication, community involvement/corporate impact, and corporate strategy development, to accomplish corporate strategies and marketing goals. Outstanding communication skills, sound business judgment and multi-tasking abilities are key to this position, as well as being highly trustworthy and effective in building strong relationships with internal and external customers.

EDUCATION
A bachelor’s degree in Business Administration, Marketing or a related field is preferred or an equivalent combination of education and experience.

EXPERIENCE
Five years of administrative or project management experience is preferred, including three years in executive office management duties.

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Claims Representative (Exceptional candidates will be considered for Senior level role)

Full-Time-St. Louis

Positions available in St. Louis and Columbia

SUMMARY
Under the general direction of the Unit Claims Manager and/or the Regional Claims Manager investigates, evaluates, negotiates, and settles assigned medium/high exposure, with some highly complex claims, following sound claims handling techniques and in accordance with company claims philosophy, statutory requirements and quality assurance standards. Must be able to work independently, with minimal supervision and within assigned authority.

EDUCATION
A Bachelors degree in Business Administration or Insurance or closely related field.

EXPERIENCE
A minimum of three (3) to five (5) years progressively responsible experience in claims administration.

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Telephonic Nurse Case Manager

Full-Time-Springfield

SUMMARY
This is a responsible administrative level position
The role of the Case Manager is to assure that patients have access to quality, cost effective heath care, and to assist in the assessment, development and coordination of a proactive plan in order to ensure the best outcome for the work injury. The role of case manager addresses early return to work and coordinates the return to work with the policyholder, the treating physician and the claims representative. The nurse case manager will facilitate a safe, effective, early return to work.

The telephonic nurse case manager position is an entry level position to case management.

EDUCATION

  • Associate nursing degree/Graduate of a diploma RN program or Bachelors Degree in nursing
  • Certification in Case Management from the Case Management Society of America or similar certification or eligibility to obtain

EXPERIENCE

  • At least three years of nursing experience is required in Medical/Surgical areas.
  • A background in Home Health is applicable.
  • Five years insurance case management experience preferred.

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Project Manager (Exceptional candidates will be considered for a senior level role)

Full-Time-Columbia

PRIMARY OBJECTIVE OF POSITION
The role of the Project Manager is to plan, execute, and finalize large systems projects according to approved deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout the project’s life cycle.

EDUCATION
College diploma or university degree in the field of business administration, computer science, project management, accounting or management information systems or eight years experience in systems project management required.

EXPERIENCE

  • Four to seven years systems project management required. 
  • Property and casualty insurance experience a plus.
  • Experience managing projects using a scrum/agile framework preferred.
  • Experience implementing a PPM tool preferred.
  • Strong preference for experience in Agile Methodologies.

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Telephone Premium Consultant

Full-Time-Columbia

SUMMARY
This position will be responsible for auditing each account assigned with optimum accuracy and efficiency ensuring correct premium exposure is acquired. The primary audit method will be telephone. Telephone appointment letters along with telephone audit forms and related verifying documents will be used via mail, fax, and/or email. Complete each audit in a timely manner so that minimal accounts reach 60 day delinquency in relation to the expiration date of the policy. Perform initial consultation audits on new policies in order to verify potential exposure. Audit each account in a professional and courteous manner, ensuring that all clients are provided with the highest standard of customer service. 

EDUCATION
This position requires a Bachelors Degree, preferably in Accounting or Business Administration or an equivalent combination of education and experience from which comparable capabilities were obtained.   

EXPERIENCE
One year auditing experience or 2 years of professional work experience.

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Customer Service Representative

Full-Time-Columbia

SUMMARY
The primary responsibility is to provide a “human voice” for MEM’s customers with clear answers to inquiries and appropriate referral as needed. Educate customers on MEM’s policies and procedures. Effectively utilize automation tools to eliminate paper processing where applicable. Ensure exceptional, timely, and accurate service to customers and perform other processing functions necessary for support of the company.

EDUCATION
High school diploma or equivalent is required. Some college preferred.

EXPERIENCE
Telephone experience in a Customer Service Call Center environment with previous Accounts Receivable, data entry, and insurance experience preferred.

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